The Standard
Every sales organization has a number. Very few set a standard. What an executive-level seller holds when no one is checking — ownership of the book, the process, and how the firm shows up.
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BYO AI Is Not What’s Next in Digital Banking
BYO AI will happen. It should not be the next experience you fund. If the front end is somebody else’s LLM, the branded experience you already paid for disappears — and the adoption curve still looks like Apple Pay, not like a vendor roadmap.
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Make the Right Call.
Six critical criteria for executives evaluating digital banking in the era of intelligence No technology decision you make will have a greater impact on the long-term relevance and competitive posture of your institution than the digital banking system you select next. Your team will still dig into features, functionality, and process. That’s their focus. Yours…
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Modernize. Or Die.
Recent client engagements have renewed my conviction that Banks must modernize. Or die. Over the course of the last 20 years, banks have either consolidated and gotten bigger, or closed up shop to the point that there are roughly 40% fewer of them in the U.S. today. The same is true for credit unions. In…
